Privacy policy

Introduction

His Health Inc. (“HH”, “we”, “us”, or “our”) delivers virtual care in a high quality, convenient and affordable way. The HH Privacy Policy applies to any users of our site, as well as any visitors. 
 
HH takes your privacy seriously. This Privacy Policy applies to HH owned websites, branded mobile app (collectively, the “Sites”), and all communications and services offered by HH (“Services”) but excludes services which state that they are offered under a different privacy policy.  
 
To best explain your rights and our obligations under this Privacy Policy, we have included more information about your rights and our obligations below.
 
This Privacy Policy is incorporated into, and is subject to, the Terms and Conditions set forth on this website.  By using the Sites and the Services, you accept and agree to the practices described in this Privacy Policy. Capitalized terms used in this Privacy Policy and not defined herein shall have the definitions provided in our Terms and Conditions. 
 
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.  

Privacy Policy Changes

HH reserves the right to modify, expand, or remove portions of this Privacy Policy from time to time. Any and all changes to this Privacy Policy will be reflected here and the date new versions are posted will be stated at the bottom of this Privacy Policy. Your continued use of the Sites and the Services indicates your agreement with these modifications and updates. 

Information We Collect

HH may collect certain types of information from you, whether you provide it directly, through your interactions with our Site, including but not limited to:

  • Personal and contact information, such as your name, address, telephone number, email address, birth date, and electronic signature 
  • Payment information, such as credit card information and billing address  
  • Health information, such as laboratory data, medical history, medical treatment or diagnosis, and health care provider information 
  • Information you post, if you comment or otherwise provide information in a public space on the Sites 
  • Other information you give us when you contact our customer service team or otherwise communicate with us 

How We Collect Your Information   

We may obtain Personal Information:  

  • When you provide it directly or if you contact us 
  • When you visit the Sites or use the Services
  • From your communications with us through your use of the Services such as when you engage in our telehealth services and/or interact with our in-app messaging services  
  • From third parties (such as when you make payments to us using our payment processor) 
  • From third parties, including the providers, laboratories, pharmacies, and other vendors about your participation in the Services

We may combine information from different sources. For example, we may combine information that we have collected offline with information we collect online, or we may combine information we get from a third party with information we already have.  
 
If you submit any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.  

How We Use Your Information  

HH only uses your personal information to provide our Services, personalize your experience, comply with security measures as well as the law, or to fulfill business obligations. We may also need to use your personal data to address your own requests for that data, or to comply with your rights.  

Sharing of Your Information

YOUR PERSONAL INFORMATION WILL NOT BE SOLD. Nor will your personal information be licensed or disclosed to unaffiliated third-parties, except in connection with the sale, transfer, merger, consolidation or other transaction involving all or part of our company or as may be permitted under applicable law.  

Retention of Information  

Except to the extent prohibited by law, and subject to this Privacy Policy, we will retain and use your personal information for as long as it is needed to provide you with the Services you have requested or access to the Sites and the Services, to document our business relationship with you, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When determining how long we keep your information, we consider factors such as, but not limited to, the type and sensitivity of the data, the risk of unauthorized use, the purposes for processing, and the legal or business needs. Due to our data protection measures, residual copies of your information may temporarily remain in our backup systems before being automatically deleted or rendered inaccessible. 

Security Methods 

HH has implemented commercially reasonable physical, technical, and administrative security measures designed to protect your personal information, including a secure firewall and use of security infrastructure. Nonetheless, no such measure is ever 100% effective; therefore, we do not guarantee that your personal information will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such personal information.  We encourage you to use caution when using the internet.

Applicable Law

This Privacy Policy should be read in conjunction with our Terms and Conditions and as such shall be governed by and construed in accordance with the laws of the state of Florida. 

Links to Other Websites  

The Sites may contain links to other websites. We do not endorse these websites. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content of the websites or privacy practices employed by other websites. We encourage you to read the privacy policy of each website you visit that may collect information or ask you to disclose personal information. This Privacy Policy does not apply to information collected on external websites that may be linked to or through the Sites. 

Contact Us

Depending on your jurisdiction, you may have certain rights regarding our collection, use, and sharing of your personal information. If you have any questions about this Privacy Policy or the practices of HH, please feel free to contact us at the following email, telephone number or mailing address:  
 
Email: info@hishealth.com 
Telephone: 844-325-8479
Mailing Address: 9100 Conroy Windermere Road, Suite 217, Windermere, FL 34786

Last updated: September 23, 2024